Customer Service

CONTACT US

PLACING AN ORDER

We work hard to make the ordering process as easy as possible! Order by phone Monday - Friday 8 a.m. - 5 p.m. CST. You will get an Order Confirmation Email when your order has been received. Be sure to check your Spam or Junk folder(s) if you don't see it.

Online | Over the Phone | By Mail (With a Check) | Payment Options | Correct an Order

Add the items you would like to purchase into your shopping cart and follow the instructions. We accept all major credit cards and PayPal.

We accept Credit Card orders by telephone at 800-711-1361 Monday - Friday 8 a.m. - 5 p.m. CST., Saturday & Sunday - 24 hrs. Have your Credit Card and item numbers ready for the products you'd like to order. Note: We cannot process PayPal orders over the phone.

U.S. Residents can send us an order using a personal check or money order. Add the items into your shopping cart and proceed to checkout, then follow the instructions for check by mail. You'll need a connected printer to print out your order form to send to us along with the check. All orders are processed upon physical receipt of your payment. However, check orders and money orders are held for bank clearance for 10 days. So to avoid any delays for fund clearance and/or inventory levels, we recommend you purchase your order via credit card instead.

We accept all four major credit cards, PayPal (online orders only), and check by mail.

To use an in-store credit online, you must be a registered customer. If you do not wish to register, you can use an existing in-store credit by calling in your order with Customer Service and mention that you have a credit you'd like to use. Your credit will never expire.

If you notice a mistake on your order, please contact us as soon as possible. Since it is our goal to ship your order within one business day, we cannot guarantee a correction once your order is processed. If your order is incomplete, incorrect, or damaged upon receipt, please contact us as soon as possible.

SHIPPING INFORMATION

Most orders will ship within 1-2 business days, provided that the items are in stock. You will receive a Shipping Confirmation Email when your order is on its way.

Delivery Method Times | For International Orders | Determining Shipping Charge

Estimated Time (business days) Not Guaranteed
Standard Best (BST)	3-7 days

For International Orders outside of the United States:

• Please note that all payments are in U.S. funds only.
• Our Shipping and Handling costs do not include any additional Customs and/or Duties that may be charged by your local government. Please check local laws and limitations where applicable before making your ordering decision.
• Unfortunately, there are a few countries we are currently unable to ship to outside the U.S. due to a history of either high credit card fraud or poor postal delivery results.

Shipping charges are based on the total weight of your order. Included is a standard $2.00 handling fee for the entire order. You can estimate your S&H in the cart by clicking "Estimate Shipping" button once you have items in your cart.

TRACKING INFORMATION

As soon as your order is in transit and tracking information is available from our shipping carriers we will email your tracking number and a link to track shipment status.

If you have a registered account with PulseTV we also post this information in your online account with a live tracking option. View your order history here and track your order any time.

If you have not received your tracking email within 2 business days or if you need any help accessing your account online feel free to Submit a Ticket or 

 to request your tracking information we're here to help!

RETURNS

If you are not 100% satisfied with your PulseTV purchase, return it {excluding NON-RETURNABLE products (due to public health reasons) as shown on product page} within 60 days for a replacement, store credit, or refund of your purchase price (less S&H).

Our Guarantee | Defective Items | Return Policy | How to Return or Exchange | Return Form

PulseTV is a family-owned business that started in 1996. We've sold to over 4 Million satisfied customers.

When you shop with us, we want you to be completely satisfied too! So contact us with any questions or comments, and we'll make it right!

If your item is not working as expected, please visit our site first for any required special product instructions.

We constantly update our product pages, please be sure to search for the product you are having difficulty with and see if there is anything new we may have published to help you with your product. Sometimes the problem is as simple as removing a plastic disc to activate the battery in a flashlight!

Search for your product on our site, read the description, watch the video, read the FAQs, or check our uploaded product manuals. If we no longer carry the item, we maintain a database of old manuals here.

Still having problems? Feel free to Contact Us

If for any reason you are not satisfied with your purchase, return it within 60 days for an exchange or a refund for the purchase price of products only (less shipping and handling). You can get a copy of the Return Form Here.

Please Note:

• Excluding NON-RETURNABLE products (due to public health reasons) as shown on product page.
• All components should be returned or there will be a 20% Fee charged.
• Refund checks are not available for gift returns.
• Return shipping charges are the responsibility of the customer. Packages returned with postage due will be deducted from your refund.

Customers are welcome to return products to PulseTV within 60 days receipt for any reason. To start your return, please select your desired Resolution below.

Desired Resolution Refund In-store credit Exchange Other

MORE QUESTIONS?

If you are not 100% satisfied with your PulseTV purchase, return it within 60 days for a replacement, store credit, or refund of your purchase price (less S&H).

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