FAQ
We strive to make your experience with PulseTV as enjoyable as possible. To that end, we have provided these quick and easy links to the most commonly asked questions. Of course, if you are unable to find the information you need, please feel free to Contact Us - we're happy to help. Thank you for your business!
- Is your website secure?
You can get information on our Security Policy here.- What credit cards do you accept?
We currently accept Visa, MasterCard, American Express and Discover. All payments are in US funds only and will not be billed until the time of shipment.
* Please take note that you will also see us listed on your credit card statement under our website name name www.PulseTV.com- Do you take PayPal?
Yes we do! You will see the PayPal payment option when you check out. However, we do not receive your Billing and Shipping information from PayPal so we need you to provide that information to us please.
(Sorry, we cannot process PayPal orders over the phone)- Can I pay by check or money order?
You can get information on Paying by Check here.- Can I place my order by phone?
Sure, again our website is safe & secure but if you prefer to order by phone we completely understand and are available to take your order at 800-711-1361. Phone orders can be placed Monday - Friday 8 a.m. - 5 p.m. CST. (please have your credit card ready when calling).- Why am I being charged Sales Tax?
In June 2018, the Supreme Court ruled that physical presence in a state is no longer required for sellers to be obligated to collect and remit sales tax. Many states have since enacted "remote seller" laws. PulseTV is required to collect and remit sales tax to the following states:• Arizona (AZ)• Arkansas (AR)• California (CA)• Colorado (CO)• Connecticut (CT)• Florida (FL)• Georgia (GA)• Hawaii (HI)• Illinois (IL)• Indiana (IN)• Iowa (IA)• Kansas (KS)• Kentucky (KY)• Louisiana (LA)• Maine (ME)• Maryland (MD)• Massachusetts (MA)• Michigan (MI)• Minnesota (MN)• Missouri (MO)• Nebraska (NE)• Nevada (NV)• New Jersey (NJ)• New Mexico (NM)• New York (NY)• North Carolina (NC)• North Dakota (ND)• Ohio (OH)• Oklahoma (OK)• Pennsylvania (PA)• Rhode Island (RI)• South Carolina (SC)• South Dakota (SD)• Tennessee (TN)• Texas (TX)• Utah (UT)• Vermont (VT)• Virginia (VA)• Washington (WA)• Washington D.C. (DC)• West Virginia (WV)• Wisconsin (WI)• Wyoming (WY)- Why am I being charged Tax on shipping?
Some states say shipping is taxable, others say it's not. When shipping and handling fees are combined as a single charge; they ARE taxable.- How does PulseTV ship its orders?
Below is a listing of our current shipping methods:
(During the Christmas Season other options may become available)
Estimated Time (business days) Standard Best (BST) 3-7 days
Provided that the items are in stock, most orders will ship within 1-2 business days.
For orders outside of the United States:
- Please note that all payments are in US funds only.
- Our Shipping and Handling costs do not include any additional Customs and/or Duties that may be charged by your local government. Please check local laws and limitations where applicable before making your ordering decision.
- Unfortunately, there are a limited number of countries we are currently unable to ship to outside the US due to a history of either high credit card fraud or poor postal delivery results.
- What are your shipping charges?
There is a $2.00 handling fee on each order (flat rate for any number of items). You only pay actual Shipping costs which are based on package size and weight.
You can estimate costs by adding items to your Cart and clicking the Estimate Shipping link on the Cart page (this includes handling fee listed above).
Additional charges apply for the following:
- For FedEx delivery upgrade inside the USA (No P.O. boxes). Option offered and amount shown during check out.
- For deliveries outside the USA. Cost will vary based on Country selected.
- Please note: Any postage/fees Due from refused or unclaimed packages returned to us will be deducted from your refund.
- Why are your shipping & handling charges so high?
Please understand we use a third party fulfillment house in Illinois, which means we hire an outside company to store our products and ship our orders for us. We are charged by them on a per item basis. The Terms Shipping and Handling refer to the USPS or FedEx postage, the cost of the shipping of the product to our warehouses, the bank charges to process credit cards or checks, the price of the label, packaging and packing slips. We've actually reduced our costs based on our customer feedback and will continue to keep them as low as we're reasonably able.- What is your Privacy Policy?
You can get information on our Privacy Policy here.- I completed my order but did not receive an email confirmation?
You should receive an email confirmation within an hour of placing your order. Not having received this email could indicate a problem receiving your order. Your confirmation email comes from orderdesk@pulsetv.com so first check your junk or bulk folder to see if it was delivered there by accident. You can click here to Create a Customer Service Ticket with your SL-XXXXXXXX confirmation number to request another copy. (please allow One (1) business day for a response from our Order Desk). You will automatically receive a separate shipment confirmation email to let you know when your order is on the way.- Why did I receive more than 1 email confirmation?
Please disregard any additional confirmation emails received with the EXACT same SL-XXXXXXXX confirmation number shown. This will not cause order duplication and we apologize for any confusion. Should you receive a legitimate duplicate (two different confirmation numbers), please forward one of them to our orderdesk@pulsetv.com for review as soon as possible to prevent duplication.- What is your Return Policy?
You can get information on Returning A Product here.- What do I do if my order is incomplete, incorrect or damaged?
In the rare event that your order should arrive either incomplete, incorrect, or damaged we do guarantee we will promptly correct it for you. Just contact Customer Service with the details and be sure to include your order number. You can get more information on Correcting An Order here.- What is this California Prop 65 all about?
- I am having trouble viewing text in one of your screens.
If you are having problems reading the description of the product due to an overlap with the picture, please hit "REFRESH" and it will be corrected.- How can I unsubscribe from receiving emails from PulseTV?
You can manage your PulseTV email subscription by visiting here. Please allow up to 48 hours for all emails to completely cease.- Can I buy 500 or 1000 of an item?
Possibly, we do have someone in charge of wholesale. Click here to fill out our Wholesaler Submission Form and someone will get back to you within 2 business days.- How can I get Text Deals?
Want to get text deals? Sign up here to receive deals sent directly to your cell phone up to 4 times per week!- What if I need instructions or more help to use a product?
- Where can I find answers to questions about a specific product?
We update our product pages with important FAQ information as it becomes available, so the best source of information about a specific product can be found by searching for the product on our site and viewing the results. If a product has an FAQ specific to it, it will appear on this page. If you have a specific question on a product feel free to contact our customer service department by clicking here to Create a Customer Service Ticket and we will help you to the best of our ability.- How do I file a claim for a Product Warranty I purchased?
Call Spectrum Warranties at 708-840-7002.
CONTACT US
If the above information still does not answer your question, you can Contact our Customer Service Department here. We will get back to you as quickly as possible but please allow 1 business day to receive your response.
Mailing Address:
PulseTV
7851 185th Street
Suite 106
Tinley Park, IL. 60477
